The Hermitage strives to be a welcoming and accessible resource for all visitors! Please do not hesitate to reach out to our Visitor Services Manager at 757-901-4090 for specific information on what to expect during your visit.
On site parking:
Accessible parking spots are available and are identified with signage.
Museum building & galleries:
A ramp to the entryway of the museum building is wheelchair accessible. The ground floor of the museum building is accessible. Due to the historic nature of the building, the second floor requires the use of stairs to access. For those unable to visit the second floor of the museum, digital materials are available upon request at the Admissions Desk which provide an overview and detailed images of the second-floor gallery displays. Our historic museum features various types of flooring, some galleries with narrow doorways, and some low lighting to preserve the works of art and woodwork throughout the building.
Resources for Visually Impaired visitors:
A Braille version of the Hermitage’s visitor guide is available at the Admissions Desk.
Restrooms:
One accessible restroom is located on the first floor of the museum building along with two accessible restrooms in “the loos”, a restroom facility adjacent to the museum’s main entrance. A ramp to the restroom facility is wheelchair accessible.
Gardens & Grounds:
The Hermitage grounds feature a variety of terrain including paved areas, gravel, mulched pathways, grass, and more. Some areas may be uneven. Please view the map to identify accessible areas of the gardens.
Large Events & Off-Site Parking:
Select programs, including May Day and Hermitage Handmade, require the Hermitage to close the site to vehicles, and require all guests to park off-site and enter the site through the main gate at North Shore Road. For such events, parking for guests with mobility limitations is reserved and identified with signage directly across from the gate entrance. The driveway, which begins at North Shore Road and leads to the museum building, is paved and fully accessible. The distance from the front gate to the museum building is .25 mile. Public street parking is available throughout the neighborhood surrounding the museum. Please be mindful of our neighbors and comply with posted city signage and avoid blocking driveways.
Goode Family Visual Arts School:
The Goode Family Visual Arts School is fully accessible and features a lift and accessible restrooms on the first and second floors. Accessible parking is available and identified with signage within the Visual Arts School parking area.
Service Animals: Service animals are permitted throughout the grounds and museum. Please see the U.S. Department of Justice FAQ on service animals for more information.
The starred areas on the above map indicate accessible parking spaces and pathways.
